Simply log in to your guest profile, select the booking to be cancelled under the "Your booking" tab and click on the "Edit" button on the right. Our system will redirect you to the booking details window. The "Cancel booking" button is located at the top of the screen.

Please note that cancellations are final. If you cancel your reservation, you will not be able to renew it.

If you cancel your reservation, you will receive an email from us confirming the cancellation. If you have cancelled your reservation but have not received a cancellation confirmation, please check that the booking is visible when you log in to your guest profile. If you can still see your reservation, please contact our Guest Services.

The refund depends on when you cancel the reservation.

If you cancel your reservation less than 1 day before the reservation date, we will refund 100% of the ticket value.

In accordance with the Terms and Conditions, if you wish to cancel your reservation on the day of your reservation or later than 10:30 PM the day before your visit, we will not refund the funds as the restaurant will be ready for your visit.

Please note that if you reschedule your reservation, the cancellation period will be calculated from the original date. For more information, see the Restaurant Week Festival Terms and Conditions at https://restaurant-week.cz/regulations.

Your money will be refunded within 7 days of cancellation.

Refunds are made via the electronic payment system in the same way as the payment (card/transfer).

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